Frequently Asked Questions

Each custom ring is designed with care and
typically takes approximately 2 weeks from consultation to completion, depending on the complexity of the design.

Yes, flexible financing options and payment
plans are available. We partner with Synchrony Bank to provide
financing, and also offer convenient layaway options to make
your purchase easier.

Yes, complimentary resizing is offered with every ring purchase to ensure the perfect fit.

Yes, we provide in-house jewelry repair services, from
resizing rings and fixing clasps to resetting stones and restoring
worn pieces.

Yes, we buy gold in all forms, offering competitive prices based
on current market value.

We do not offer refunds - Exchanges ONLY within 14 days of purchase. No refunds or exchanges on altered and custom
merchandise.

Yes, we buy and trade luxury watches. Whether you’re looking
to sell or upgrade, we provide fair evaluations and trusted
service.

Yes, we do offer lab-grown diamonds—but only by special order. While our primary inventory features Natural GIA Certified Diamonds, we understand that lab-grown diamonds are an increasingly popular choice for many customers seeking beauty,
value, and sustainability.

Lab-grown diamonds are real diamonds, created in controlled
environments using advanced technological processes that
replicate the conditions under which natural diamonds form.
They possess the same physical, chemical, and optical properties
as mined diamonds, and they can be graded by the same
gemological standards. Visually and structurally, they’re
indistinguishable from natural diamonds—even under a
microscope